Privacy · Updated 14 October 2026

Private by design. Controlled by you.

The Quadrant Network processes only the information needed to respond to an enquiry, prepare a planning report, deliver agreed services and—where separately permitted—send relevant research or follow up through an advisor.

What we collect

Contact details, age band, current country and stage, education or career decision context, submitted planning details and generated reports. Quadrant Living may also collect university, destination, budget, move-in and accommodation preferences. Network Guide onboarding may collect a person's university, country, role, organisation and relevant experience for private verification and matching. The IELTS benefit form records only the details needed to check eligibility and administer the campaign. We do not ask for passwords, financial-account details, medical history or clinical mental-health information.

Consent and purpose

Service processing, follow-up and marketing are recorded separately with policy version and capture time. Optional marketing permission is never required to receive a planning report, request accommodation support, register an IELTS benefit or request a Strategy Session.

Cookies and analytics

Essential storage supports security, forms and remembering your privacy choice. Analytics storage remains denied unless you actively accept it. Advertising storage, ad user data and ad personalisation remain denied. You can reopen Cookie settings from the website footer.

Concierge questions and AI

The concierge explains Quadrant’s services using approved information. When AI is enabled, the question and up to four previous exchanges are sent to OpenAI to generate an answer. Do not enter sensitive information. Questions are saved for behaviour research only if you select the question-insights option. Common email addresses, telephone numbers and links are filtered before storage; this filtering may not remove every identifying detail. Saved questions are private to authorised Quadrant administrators and retained for up to 90 days. Short-lived hashed request identifiers help limit abuse and are retained for up to two days. Optional question insights are separate from marketing permission. Clearing the on-screen conversation does not delete questions already submitted with permission; send the team a privacy request for assistance.

Quadrant Access identities

Guide and Access names are held privately for verification and are not displayed on public cards unless the person gives separate publication consent. Approved profile type, headline, affiliation, region and professional focus may be displayed. Direct contact details remain private and introductions are routed through Quadrant.

Accommodation providers

Quadrant shares a Living brief with an accommodation party only where needed to respond to the request and with the student's permission. Referral income does not permit the sale of student data or undisclosed reuse for marketing.

Storage and access

Records are stored in the site's managed Cloudflare D1 database and transmitted over HTTPS. Access is limited to authorised Quadrant operators and contracted processors required for delivery. Personal information is not sold or published without the individual's permission.

Retention

Website enquiries have a 180-day retention date for review. Unconverted enquiries are then assessed for deletion; records needed for an active service or a legal obligation are retained only for that purpose. Records needed for an agreed engagement are retained for the duration of that service and for any applicable accounting, legal or dispute-resolution requirements. Operational logs support delivery and investigate failures. Retention depends on the purpose and the obligations attached to the record.

Enquiries and booking

Website enquiries and consent records are held in Quadrant’s managed database for the authorised team to review. We use your contact details to respond to your request; optional marketing requires separate permission. External booking links identify the scheduling provider before you leave our website. The provider receives the information you enter on its booking page.

Your controls

You can request access, deletion, correction of a public Access profile or withdrawal of marketing consent below. Deletion is subject to any narrow legal obligation that requires a record to be retained; where that applies, we explain the reason.

You can also send a privacy request through Message the team below. We verify your identity before releasing or changing personal records.